CODE OF CONDUCT
As a professional business, we understand we have a duty of care towards our customers, our team and ourselves. We have established a Code of Conduct that ensures we behave in a caring and thoughtful way.
We appreciate honesty when it is bestowed upon us, and understand it’s at the heart of every successful relationship. We always deliver our honesty with kindness and consideration. At every point we are 100% honest + 100% kind.
We recognise that when we are fortunate to have the trust of another, we have a responsibility and duty of care to protect it by upholding all things of a confidential nature. Confidential Information about our business, both commercial and personal must be protected. This includes not revealing to any unauthorised person any information about our business, personnel, customers, or suppliers.
ACTING WITH INTEGRITY
We understand and appreciate the level of trust that is being given to us which is why we always conduct our business in a way which is admired, respected and beyond reproach.
We always present ourselves well and never let our personal feelings and emotions compromise our respected position and the outstanding professional reputation of Pet Partners Limited. We know that our individual and company reputation is measured and effected by our own behaviour and presentation. We don’t judge our customers or the choices they make, and we don’t force our opinions or thoughts on to others. We understand that we are representing Pet Partners in the community and as such have a duty to do it well.
We are committed to responding to all telephone and email enquiries on the day they come though, or at the very minimum within 12 hours of receipt.
All Pet Partner email accounts are managed in accordance with our companies Email Account Procedures and at no time will we pursue customers with unnecessary or inappropriate emails.
We manage our time effectively and take time out each week to plan our work. We enjoy a balanced life making sure we spend time with family and friends. We work in an organised space and make time each week to maintain this order.
ENTHUSIASTIC & PASSIONATE
We are passionate about making and keeping our customers and their pet(s) happy! We are genuinely interested in helping others and our sincerity shines through in the way we approach our work. We look for ways to make a difference and to go the extra mile. The personal touch is the hallmark of Pet Partners and we take pride in making our customers feel special.
POSITIVE OUTLOOK & ATTITUDE
We maintain a positive outlook and a good sense of humour, even when life is challenging us. We recognise our emotions are attached to our thoughts, which is why we focus on thinking positive. We support each other through the hard times and celebrate our achievements regularly. We value our ability to share our days with animal lovers and animals and take time out to appreciate what we have. We make time to smell the flowers!
As a business we are committed to treating each other, and anyone we come into contact with dignity and respect, equality and fairness. We are committed to creating and maintaining a culture that values the differences of those engaged in Pet Partners Ltd, whether as staff, licensee’s, independent contractors, customers, suppliers or the wider community.
WILLINGNESS TO LEARN & GROW
We value personal growth and welcome regular coaching and feedback to develop our skills particularly in customer service and pet care.
We take every opportunity to develop our knowledge in pet care and growing a sustainable business. We are responsible for understanding and applying our knowledge of Pet Partners Limited to benefit our customers and their pets.
HEALTH & SAFETY
Under the Health and Safety at Work Act, we all have a responsibility to take care of our own safety and the safety of others. We will refrain from doing anything that would put either our own safety or that of others at risk. We understand we must by law report any accidents. This includes accidents involving ourselves, customers and pets. An accident report form will be completed and if needed investigated further to assess if further action is required. It is our responsibility to have First Aid Kit in our car or Home Stay at all times. Risk Assessments should be carried out where applicable and we will be required to manage, assist and cooperate with local conditions and authorities if required.